Help Center
California Notice
California Consumer Privacy Act of 2018
The following section describes:
- Categories of Personal Information We Collect
- Examples of Specific Personal Information that may be Collected
- Categories of Sources from which Personal Information is Collected
- Purpose of Collecting the Personal Information
- Categories of Other Parties to whom Personal Information may be Disclosed
- Categories of Third Parties to whom Personal Information is Sold and the Purpose of Sale
Not all categories or examples of specific Personal Information may be collected about you depending on how you interact with us.
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Categories of Personal Information We Collect |
Examples of Specific Personal Information that may be Collected |
Categories of Sources from which Personal Information is Collected
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Purpose of Collecting Personal Information
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Categories of Other Parties to whom Personal Information may be Disclosed
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Categories of Third Parties to whom Personal Information is Sold and the Purpose of Sale |
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Identifiers |
Names, Account/Loyalty Program IDs, Emails, Addresses, Phone Numbers, IP Addresses, Other Device Identifiers, Tax Exempt Numbers, Driver’s License |
From You, Your Devices (when you visit our sites or use our apps), Service Providers (e.g., data brokers, fraud prevention companies), Business Partners, Social Networks |
To identify you in support of business activities such as fulfilling a transaction, communicating with you (order notification, etc.), personalizing your experience, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, payment processing companies, fraud prevention companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services |
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Commercial Information |
Products or Services Purchased, Price or Service Quotations, Credit Card or other Financial Information, Chat Sessions, Feedback/Survey Responses, Copy/Print Materials |
From You (when you transact with us or participate in any of our programs) |
To support a business transaction, communicating with you (surveys about your purchase, customer service, order notification, etc.), improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, payment processing companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services (We do not sell credit card or other financial information.) |
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Biometrics
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N/A |
N/A |
N/A |
N/A |
N/A |
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Characteristics of Protected Classifications
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Demographic information such as age ranges, marital status, etc. |
From You and Service Providers (e.g., data brokers, survey vendors, fraud prevention companies) |
To protect against fraud, enable you to apply for a company credit card, demographically understand our customers to improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/sales analytics companies |
N/A |
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Internet or Other Electronic Network Activity |
Browsing activity, searches, and other interactions on our websites or mobile apps, your interactions with our ads |
From You, Your Devices (when you access our websites or mobile apps) and fraud prevention companies |
To send marketing to you, improve our products and services, fraud prevention, etc. |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, and eCommerce analytics companies |
Advertising Networks for the purpose of Marketing and improving their products and services |
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Geolocation Data |
Location based on IP address or mobile device location information |
From You, Your Devices (when you access our websites or mobile apps), Service Providers (e.g., data analytics providers, fraud prevention companies) |
To personalize your experience, display store locations near you, fulfill your orders, analyze web/app traffic, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and eCommerce functionality vendors |
N/A |
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Recordings (e.g., audio, visual) |
Voice and CCTV Recordings |
From You (when you call customer service or visit one of our locations), Service Providers (e.g., call record software providers) |
For quality and training purposes when you call customer service, improve our products and services, fraud prevention |
Service Providers/Business Partners such as cloud service providers and customer service call recording companies |
N/A |
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Professional or Employment-Related Information |
Employer Name and Job Title
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From You (e.g., when you inquire about our programs), Service Providers (e.g., data brokers), Business Partners |
To send you marketing, personalize your experience, enroll you in certain programs at your request |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
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Education Information |
School Affiliations |
From You (when you participate in certain programs such as Classroom Rewards) |
To administer certain programs |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
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Inferences |
Product and Service Preferences |
From You (when you tell us what products and service are of interest), by analyzing other data we have about you, Service Providers (e.g., advertising networks, fraud prevention companies), Social Networks |
To provide you personalized experiences and marketing, group you into segments with other similar customers, improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/ eCommerce analytics companies |
N/A |
The above categories are intended to encompass the Personal Information described in subdivision (e) of Section 1798.80 of the CCPA.
California residents have the following rights:
- The Right to Opt-Out of the Sale of Personal Information to Third Parties
- The Right to Disclosure of Personal Information Collected, Used, Disclosed, and Sold
- The Right to Deletion of Personal Information
- The Right to not be Discriminated Against Based on Exercising any of the Above Rights
California residents may submit your request to Opt-Out of the Sale of your Personal Information to third parties by:
- Submitting an online request here: Do Not Sell My Personal Information
- Clicking the “Do Not Sell My Personal Information” button on our website
California residents may submit a Data Disclosure request by:
- Submitting an online request here: Data Disclosure Request
- Submitting a phone request by calling 1-800-333-0333
California residents may submit a Data Deletion request by:
- Submitting an online request here: Data Deletion Request
- Submitting a phone request by calling 1-800-333-0333
We will take reasonable steps to verify your identity prior to fulfilling the above requests. For purposes of verifying your identity, we will request that you provide personal information we already have on file including your first and last name, email address, and phone number. We may also request mailing address and, if applicable, your account number, login ID for our websites, and rewards/loyalty number to ensure that we have a verified match.
Authorized Agents may submit requests on behalf of a California resident using the above processes and ensuring the appropriate verification and documentation can be provided.
Minors:
Our programs, websites and mobile applications are not directed toward minors under 16 years of age. We do not knowingly collect, share, or sell the Personal Information of minors.
Notice of Financial Incentive:
We may provide price discounts, coupons, services, and other perks for members of our loyalty programs. Through these offerings, you may provide us with Personal Information depending on how you choose to interact with us when and after you opt-in to our programs. There is no obligation to opt-in, and you may opt-out at any time. The details of the programs are contained in the program offerings. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. While we invest in our marketing and brands, consumer data is more valuable to our business when it is combined with a sufficient amount of other consumer data and after it is enhanced by our efforts described in this Privacy Notice. The value to our business of any individual consumer’s data is dependent on several factors, including, for example, whether and to what extent you take advantage or opt out of any offerings and whether we are able to enhance the data through our efforts described in this Privacy Notice. While we do not calculate the value of consumer data in our accounting statements, we provide this good faith summary for California residents. To the extent we create overall business value from our programs that could be directly or reasonably related to the value of consumer data, the method for calculating the value would include: a) costs related to maintaining the program including but not limited to IT infrastructure, delivery of offers, and marketing activities to enhance consumer data; b) whether the sales generated by the program exceeds the cost to us of offering the program including value of discounts to consumer; and c) value of the insights we are able to create based upon aggregate data.
Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the California Consumer Privacy Act (CCPA).
If you are a data controller with a consumer rights request for us, please contact us at ConsumerRightsRequest@Staples.com